Welcome to www.urbanmarketlink.com (hereinafter referred to as the “Website”). Below are some frequently asked questions and answers about the Website, which we hope will help you better understand our services and policies.
Q: How do I purchase an item?
A: You can browse our product pages and select the items you like and add them to your shopping cart. During checkout, you will be asked to fill in the necessary payment and shipping information.
Q: How do I contact customer service?
A: You can contact our customer service team via email and we will answer any questions you have as soon as possible. Please send an email to smartcheckout@urbanmarketlink.com.
Q: How do I know the status of my order?
A: After you complete your order, you will receive a confirmation email with your order details and estimated delivery date. You can also log in to your account to check the status of your order.
Q: How do I request a refund?
A: If you wish to request a refund, please read our refund policy and contact our customer service team via email to request a refund. Please be sure to provide the order number and a description of the problem.
Q: How is my privacy protected?
A: We value your privacy. Please read our Privacy Policy to learn how we collect, use and protect your personal information.
Q: Do you support international shipping?
A: Yes, we do. Please make sure to fill in the correct international shipping address and related information when checking out.
Q: How can I contact you for cooperation?
A: If you have any suggestions for cooperation or business cooperation, please contact us by email, we are happy to hear your comments and suggestions. Please send an email to smartcheckout@urbanmarketlink.com.
Q: Where can I find more information about your products?
A: You can visit our website and browse our product pages for more details. If you have any other questions, please feel free to contact us.
