Thank you for choosing to use www.urbanmarketlink.com (hereinafter referred to as the “Website”). Below is our Refund Policy to help you understand under what circumstances you can apply for a refund.
Product Refund
Refund Conditions: a. You can apply for a refund in the following circumstances: the received product does not match the description on the Website; i. The received product has quality problems; ii. The ordered product fails to be delivered as promised.
Refund Application: a. Please submit a refund application through our customer service email or the contact information provided on the Website, and provide the order number and a detailed description of the problem in the application.
Processing Time: a. We will review your refund application as soon as possible and usually respond within 3 working days after receiving the application. The specific refund processing time may vary depending on the payment method and bank policy.
Refund Method: a. The refund will be returned to your account according to the original payment method. If your payment method does not support refunds, we will negotiate with you to provide other forms of refunds.
Non-refundable situations: a. Shipping and handling charges paid by you are generally not refundable unless the shipment of the defective item was caused by our error.
Contact Us If you have any questions about our refund policy or need further assistance, please feel free to contact us at the following contact information: Email: smartcheckout@urbanmarketlink.com
